Refund and Returns Policy

At Versatile Fashions, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer refunds and exchanges under the conditions outlined below.

1. Eligibility for Returns, Refunds & Exchanges

You may request a return, refund, or exchange if:

• The item is unused, unworn, and in original condition

• All original tags and packaging are intact

• Proof of purchase (order confirmation or receipt) is provided

• The request is submitted within 14 days of delivery

2. Non-Refundable Items

The following items are not eligible for return or refund:

• Custom-made or personalized items

• Clearance or final sale items

• Gift cards or store credits

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:

Email: sales@versatilefashions.biz
Phone: +1 469-935-6492

Include:

• Order number

• Item details

• Reason for return

Once approved, we will provide detailed return instructions and the return address.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service

• Versatile Fashions is not responsible for lost or damaged return shipments

5. Refund Processing

• Returned items are inspected upon receipt

• Approved refunds are processed within 7–10 business days

• Refunds are issued to the original payment method

• Bank processing times may vary

6. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Email photos of the item and order details to sales@versatilefashions.biz

We will provide a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

• Check with your bank or payment provider

• If unresolved, contact us at sales@versatilefashions.biz

8. International Returns

• Customers are responsible for international return shipping and customs duties

• Refunds cover the item price only (original shipping fees are non-refundable)

9. Business Information

Versatile Fashions LLC

5900 Balcones Dr, Suite 100, Austin, TX 78731, United States

Customer Support Email: sales@versatilefashions.biz
Phone: +1 469-935-6492

“This website is operated by Versatile Fashions LLC.”