Refund and Returns Policy

At Versatile Fashions, we strive to provide you with the highest quality products. If for any reason you are not satisfied with your purchase, we are here to assist you with returns, refunds, and exchanges. Please review the following policy for details.

1. Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange, your item must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags attached.
• You must have proof of purchase, such as an order confirmation or receipt.
• Refund or exchange requests must be made within 14 days from the date of delivery.

2. Non-Refundable Items

Certain items are not eligible for refunds or exchanges, including but not limited to:

• Custom-made or personalized items.
• Clearance or final sale items.
• Gift cards or store credits.

3. How to Request a Refund or Exchange

• To initiate a refund or exchange, please contact our customer service team at [email] with your order number, item details, and reason for the return.
• Once your request is approved, we will provide instructions on how to return the item to us.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method to ensure that the item reaches us safely.
• We are not responsible for lost or damaged returns that are not shipped with a trackable service.

5. Processing Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days to the original payment method.
• Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately at sales@versatilefashions.biz with photos of the damage and your order details.
• We will offer a replacement or full refund for defective items at no additional cost to you.

7. Late or Missing Refunds

• If you haven’t received your refund after the processing period, first check with your bank or credit card provider.
• If you’ve done this and still haven’t received your refund, please contact us at [email], and we will assist you.

8. International Returns

• For international returns, customers are responsible for return shipping and any customs duties or taxes that may apply.
• Refunds for international orders will only cover the cost of the item, not the original shipping charges.

9. Contact Us

If you have any questions regarding our Refund and Exchange Policy, please reach out to our customer service team at:

Email: sales@versatilefashions.biz
Phone: (469) 868-9149